Our Privacy Policy

Last Revised: 13-09-2025

At Novatrack Global FZE, we respect your privacy and are committed to protecting your personal information.

1. Information We Collect
  • Contact Information: name, email address, phone number.
  • Account & Communication Data: messages, correspondence, feedback, enquiries.
  • Usage Data: IP address, browser type, operating system, pages visited, time spent, referring website.
  • Demographic Data: company name, job title, preferences (where voluntarily provided).
  • Cookies & Tracking: cookies, web beacons, pixel tags, and similar technologies.
2. How We Use Your Information

We use personal data to:

  • Provide, operate, and maintain our Site.
  • Communicate with you and provide customer support.
  • Send promotional materials and marketing (with consent where required).
  • Customize and optimize user experience.
  • Analyze usage trends and improve our services.
  • Comply with legal obligations and enforce our policies.
3. Sharing Your Information

We may share data with:

  • Service Providers: vendors or partners supporting business operations.
  • Legal Authorities: when required by law.
  • Affiliated Entities: within our group or outsourced partners.
4. Cookies and Tracking

We use cookies and similar technologies to enhance user experience. You may disable cookies in your browser, but some site features may not function properly.

5. Security

We apply reasonable measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. However, no online system is fully secure.

6. Data Retention

We retain data only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Data no longer needed will be deleted or anonymized.

7. Your Rights
  • Access your personal data.
  • Request corrections or updates.
  • Request deletion of your personal data.
  • Restrict or object to processing.
  • Withdraw consent at any time.
  • Request data portability (where applicable).
8. International Data Transfers

If your data is transferred outside the UAE, we ensure appropriate safeguards are applied in compliance with applicable law.

9. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect data from minors without parental consent.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be reflected with the revised "Last Revised" date above.

11. Contact Us
We will respond within 3–5 business days.